Emotional intelligence (EI) is an important tool all employees and employers should try to master to help their company to become successful. In every business there is some type of interaction between customer and employee or employee to employee and through the use of EI, managers will be able to understand how a potential employee will handle stressful situations in which emotions will become involved. Managers will be able to identify how employees are able to identify and interpret other workers emotional standing. (McShane & Von Glinow, 2013)
Where I work at, there are many different departments that have direct contact with customers. Within Cobb County, each month managers select an employee and give they an award and recognition for their exceptional service for the county and providing excellent customer service. In order to handle the different personalities and different emotions that employees may face when interacting with many customer, identifying employees with strong EI skills is among some of the skill manager look for.
Also at my place of employment, moral is currently low due to the fact that the county has yet to give their employees a raise in five years. This is leading to employees searching for other jobs while they are at work as well leading to more clashes between managers and employees. It is also become noticeable that employees are now starting to let their performance at work be affected due to lack of pay.
McShane, S. L., & Von Glinow, M. A. (2013). Organizational Behavior: Emerging Knowledge and Practice for the Real World. New York, NY: McGraw- Hill/Irwin.