6415 So. Warner St.
Tacoma, WA 98409
Cell: (253) 579-6686
To Whom It May Concern:
Please accept this introductory letter expressing my interest in the Office Assistant 3 you are currently recruiting. I am looking for opportunity to expand on my experience, and training I received with the Regional Administration in Region 5, Document Management Center, Puyallup CSO, Customer Service Center, and Community Service Division with the Department Social & Health. I satisfactory completed the Financial Service Specialist (1-3) Program Training.
I am a highly motivated individual and an avid learner, with a keen interest in working with the Department Social and Health Services and its related tenets. I hope to work in the Office Assistant 3, and Financial sector, I am also sincere to perform to the best of my abilities. I have the ability to work under pressure, work within time frames and deadlines which are dictated by program requirements. I possess excellent customer service skills with over 30 years of experience. Expert skills handling elements with phone correspondence, switchboard, schedule and reschedule appointments, assess and determined the urgency of appointments, handled incoming and outgoing mail, input and prepared reports, assisted in clients needs, directed blue slips/folders to appropriate financial/social specialist/childcare specialist, took unit minutes, within various DSHS departments and the central electronic management of customer documents, full range of responsibilities associated with DMS that included: Sorting, Imaging, Scanning, provided information to staff and stakeholders to access cases & customer information. Expert skills in determining eligibility for DSHS benefits, authorize financial, medical, and food assistance to clients who met State & Federal guidelines, processed client change of circumstances, interviewed clients face to face or by phone, ability to communicate,...