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Manage Quality Customer Service - Customer Survey Essay

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Below is an essay on "Manage Quality Customer Service - Customer Survey" from Anti Essays, your source for research papers, essays, and term paper examples.

Customer Survey
Thank you for purchasing our products, please take the time to fill in our survey and go into the running to win a 16GB Apple IPad!
Name:______________________________________ Contact Number:______________________ Address:___________________________________________________________________________Email:______________________________________ Birth Date:___________________________

How did you hear about us?
  * Online
  * TV / Radio
  * Magazine / Paper Advertisement
  * Other: _____________________

What product did you purchase with us?

Was the product you received…
  * Exactly as displayed and marketed
  * Similar to what was displayed and marketed
  * Nothing like as on display or marketed

Considering the overall value of the product you purchased, was it…
  * Exceptional value, more than what you paid for it
  * Good value, worth what you paid for it
  * Poor value, worth less than what you paid for it

Was the product delivered…
  * Earlier than expected
  * On time
  * Late

Overall, how satisfied are with your product?
  * Extremely happy, exceeds my expectations
  * Reasonably happy, meets my basic needs
  * Very unhappy, does not meet my needs or expectations

Based on your awareness of the product purchased, how does it rate against our competitors?
  * Much better
  * Better
  * About the same
  * Worse
  * Much worse
How much do you agree or disagree with the following statements?
| Strongly disagree | Disagree | Neither agree or disagree | Agree | Strongly agree |
Customer service representatives are well trained and knowledgeable | | | | | |
The staff were friendly and professional | | | | | |
The appearance and cleanliness of the showroom was exceptional | | | | | |
The purchasing process was smooth and efficient | | | | | |
The product received was a high...

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MLA Citation

"Manage Quality Customer Service - Customer Survey". Anti Essays. 16 Dec. 2018


APA Citation

Manage Quality Customer Service - Customer Survey. Anti Essays. Retrieved December 16, 2018, from the World Wide Web: http://snehaedu.com/free-essays/Manage-Quality-Customer-Service-Customer-547498.html