A Business Report detailing the recommendations of a
Communication Charter with reference to the
importance of communication in an organisation
1. Terms of Reference
The purpose of this report is to develop a Communications Charter with reference to the importance of communication in an organisation. The organisation that has been chosen is The Salvation Army. The Salvation Army operates in 111 coutries worldwide. The organisation divides itself geograhically into Territories, which are then sub-divided into Divisions. This report will focus on the four social services centres that make up the Republic of Ireland Division of The Salvation Army which is part of the United Kingdom Territory. An overview of the communication needs within the four social services centres will be included and recommendations will be made where appropriate. The seven stages involved in effective internal communication will be discussed in detail with a primary focus on developing a communications strategy that is applicable to the organisation.
2. Executive Summary
The objective of this report is to consider the current communications strategy of The Salvation Army, Republic of Ireland Division and make suitable recommendations for a communications charter with reference to the importance of communication in an organisation. The seven stages involved in good internal communication are discussed in detail and influenced all recommendations.
The main findings of this report outlined different features of the communications strategy currently being implemented throughout the organisation. Included in these was the Staff Counselling Service, Client Surveys, Staff Induction and Supervision, Staff Appraisals, the Annual Report and the Strategic Plan, the Complaints and Grievance Procedure, the Whistle Blowing Procedure and the Intranet.
The conclusions made were that The Salvation Army are committed to a strong internal communicatrions culture and practice. Its range of...