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The Benefits Of Listening Essay

  • Submitted by: etiffany
  • on November 1, 2010
  • Category: Miscellaneous
  • Length: 624 words

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Below is an essay on "The Benefits Of Listening" from Anti Essays, your source for research papers, essays, and term paper examples.

An element in our daily lives is to communicate, whether it is verbally or non-verbally.
However, in my case, communication styles differ depending on who I am talking with, where I
am, and the topic of conversation. I am learning that whether I am conversing at work, home or
with friends, communication can potentially improve if people learn to be empathic listeners.  
The class activities we did a couple of weeks ago on A and B Listeners was most effective for
me in learning how to be an empathic listener.  
What I gained out of this listening exercise was, how I perceived my classmate’s story of her
family vacation over the summer. She had gone to the Bahamas on a 7-day cruise with here
family. It’s was her first time going on a cruise and she was very nervous and scared of large
ships and traveling across the sea. I could tell this by the sound of her voice and her non-verbal
actions of her clenched fists.   All thought she had a great time on her vacation with her
family, I was able to understand her better by being an empathic listener because of her fear of
cruise ships and traveling on the water.. All though I didn’t understand her fear I was able to
“listen” with a sincere heart and show empathy for her. I also came to the conclusion that you
can also have a misunderstanding when explaining a story or any other topic that you
Communicate with others.
I currently work in a call center for an alarm system company as a collections representative.
Earlier this week at work, I was able to put to use the skills I gained in my class
on being a more effective listener. I received a call from an irate customer regarding her
bill and the service she had received from the technician. The customer was hard to comprehend,
partially due to her strong foreign accent. A disgruntled annoyance concerning her
unfamiliarity with common knowledge of her alarm service altered my desire to empathize with
her and the message she was trying...

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"The Benefits Of Listening". Anti Essays. 19 Dec. 2018


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The Benefits Of Listening. Anti Essays. Retrieved December 19, 2018, from the World Wide Web: http://snehaedu.com/free-essays/The-Benefits-Of-Listening-62489.html