Unit 4222-201Introduction to communication in health social care or children's and young people's settings
Outcome 1Understanding why communication is important
in the work setting
1.1: People communicate for different reasons, to portray their feelings, emotions, pain, fear, anger, joy, love and opinions. The communication could be professional (formal), or personal (informal). It is important within a social work environment that information is recorded, as it may be called upon for legal reasons. All communications are confidential, and on a “need to know”, basis. Communication between colleagues is essential, so that it ensures a continuity of care for the client, and all staff are aware of the current needs of the client. Communication is vital to make a persons quality of life better
1.2: Effective communication is the foundation if everything you do in your work and affects every aspect of your work and who you work with, The resident is the most important but liaison with the family and friends is crucial for personal information including colleagues. Communication is different depending on the person and the reason : ie a GP for medical reasons, a funeral director for there last wishes, a social worker to determine there needs. It is a two way process and the type of communication will vary depending on who you are communicating with and their age. The communication can be either verbal or non verbal. Non-verbal can include body language; touch eye contact, physical movement and behaviour as not everyone may be able to communicate.
1.3: Communication comes in many forms such as, speaking clearly, facial expressions, body language, position, dress and gesture. Recognising these forms is affective to communicate without the use of words.We all communicate continuously throughout the day. When communicating, people send and receive messages. There are many reasons why people communicate, these reasons could be:* To express feeling,...